We're Here to Help
1. What types of products do you sell?
At Duha Shop, we offer a curated collection of health and beauty products, Islamic apparel, and wellness items. Our product range includes skincare, hair care, health supplements, beauty tools, makeup, women’s and men’s wear, accessories, and more. We are dedicated to providing high-quality, halal-certified products to help you look and feel your best.
2. Are all your products halal-certified?
Yes, all our products are halal-certified. We ensure that every item we offer adheres to halal guidelines, including skincare, supplements, and apparel, so you can shop with confidence.
3. How do I know if a product is suitable for my skin type?
Each product has detailed information about its ingredients and benefits on its individual page. If you’re unsure about a product’s suitability, we recommend checking the ingredients list or contacting us for further advice based on your skin type.
4. Do you offer international shipping?
At the moment, we only ship within Singapore. We provide nationwide delivery with a fixed shipping fee, no matter where you are located in Singapore.
5. How long does shipping take?
Orders within Singapore typically take 3-5 business days to arrive. You will receive an email with tracking details once your order has been shipped.
6. Can I return or exchange an item?
We want you to be completely satisfied with your purchase! If you’re not happy with an item, you can return or exchange it within 14 days of receipt. Please ensure the product is unused, in its original packaging, and accompanied by the receipt.
7. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your order using the link provided in the email.
8. Is there a membership or loyalty program?
Our membership program is coming soon! Stay tuned for more details. In the meantime, be sure to follow us on social media to get the latest updates and special offers.
9. Are the ingredients in your products safe and natural?
Yes, we prioritize natural ingredients in our products to ensure they are safe and effective. We carefully vet all of our suppliers to ensure that products are free from harmful chemicals and are cruelty-free.
10. How do I cancel my order?
Orders can be canceled if they haven’t been processed or shipped yet. Please contact our customer service team at +65 8849 6275 as soon as possible to request a cancellation.
11. Do you offer discounts or promotions?
Yes! We regularly run special promotions and offer discounts. Be sure to follow us on social media to stay up-to-date with our latest deals.
12. How do I create an account?
To create an account, click on the Sign Up button on the top right corner of our website. Enter your details, and you’ll be ready to start shopping, save your preferences, and receive updates about your orders.
13. Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we can update the shipping address. Please contact our support team immediately to request the change. Unfortunately, once the order has been shipped, we cannot change the address.
14. How can I contact customer support?
If you have any questions or need assistance, please reach out to our customer support team at finance@duhashop.biz or whatsapp us at +65 8849 6275. We’re here to help!